ALL HOLIDAYS OPERATED BY ROADWAYS TRAVEL ARE IN CONJUNCTION WITH ROADWAYS TRAVEL HOLIDAY POLICY OF FAIR TRADING
Payment of Deposit
Roadways Travel Holidays protects your contract. Your deposit payment should be made payable to: Roadways Travel Holidays where the money will be held in trust until the contract has been fully performed.
Payment of Balance
We will send out an invoice 8 weeks before travel. You must pay these 6 weeks before travel, or cancel; otherwise you could be liable for cancellation charges up to 100% of the value of the final invoice.
If We Change Your Booking
The stated content of the holiday in the leaflet is made months in advance and changes are sometimes unavoidable. Most of these changes are however very minor, but where they are significant we will notify you as soon as is reasonably possible before your departure date. A significant change would be regarded as changes in the departure date, departure point or resort area, reducing the quality of your main hotel (not single overnight hotels on touring holidays) or a change of tour itinerary which involve a destination being completely eliminated from the revised itinerary. In the event of a significant change you may decide to:
a) Continue with the holiday as amended or
b) Accept an alternative holiday which we may offer to you or
c) Cancel your booking.
If you choose a) or b) we will pay compensation on the scale below. If you choose we will refund all monies paid by you, plus compensation on the scale below. No other claims for compensation or expenses will be considered.
Period Before Departure within which a Significant Change is Notified to You. Compensation will be paid per person as follows:
More than 42 days......................nil
28-42 days ............................£10.00
15-27 days ............................£15.00
8- 14 days ............................£20.00
I - 7 days ..............................£25.00
If We Cancel Your Booking
We reserve the right in any circumstances to cancel your booking, giving you six weeks notification (except in circumstances beyond our control) and a full refund
of all monies paid. However, should the acceptable minimum number of places on the tour not be reached we will offer you:
a) A full refund or
b) A comparable alternative or
c) A supplement in order to operate the tour with a minimum number of Persons.
Delays in the Journey
We cannot be held responsible for any unforeseen delays in your ferry crossing to or from the UK, whether caused by bad weather or other unforeseen
circumstances. In the event of a delay, you will be responsible for providing your own meals and accommodation.
Security Repatriation
(For overseas tours only)
The total cost of this holiday will be held in trust until the holiday is complete. In the case of insolvency during any stage of the holiday, Roadways Travel Holidays
undertakes to repatriate all passengers to their point of origination by providing a ferry crossing and a replacement coach if necessary.
Passport and Visa Requirements
(For overseas tours only)
UK passport holders need only a passport for visiting EC countries. Please advise if you hold a non-UK passport as you may be prevented from travel without the
proper visas and documentation, according to the Carrier Liability Act.
Health Formalities
(For overseas tours only)
You should obtain form EI11 form from the Dept. of Health, which is an agreement within EC countries enabling you to claim back a percentage of medical fees.
If You Have a Problem
The organiser of this tour is Roadways Travel Holidays. Room 12 First Floor 14 Centre Way Claverings Industrial Estate Edmonton London N9 OAH. They may be
contacted as follows: Tel: 020 8350 1937. Fax: 020 8373 3352.
Your driver / courier will be able to assist with any problems during the journey.
Our Responsibility
We accept responsibility for ensuring that each part of the holiday booked with us is supplied as described in this leaflet and to a reasonable standard. In the event
that any part is not provided as described and has affected the enjoyment of your holiday, please remember:
i) Some amenities (e.g. hotel lifts, swimming pools etc.) require servicing and cleaning and may not therefore be available at all times. Some services may be
affected by weather conditions and their availability is entirely at the discretion of the provider of the service. Entertainment provided by hotels is frequently subject
to demand and its nature and/or frequency may be varied if there is lack of demand or insufficient numbers staying in the hotel.
ii) Some excursion itineraries include the use of ferries and other forms of transport, which can be affected by inclement weather, and may have to be
cancelled or arrangements changed. Whenever possible a suitable alternative excursion will be offered.
iii) The published running times of services are estimates only and we will not be liable for any loss (howsoever caused) arising from the delay or failure to operate
services in accordance with published timings. We make every effort to ensure that proper arrangements have been made for all holidays advertised in our
brochure/leaflet and that the suppliers of the services that you will enjoy during your holiday are efficient and reputable. We accept Responsibility for any
deficiencies in the services we are contractually obliged to provide. We shall not be held responsible for death, bodily injury, or illness.
Surcharges
There may be instances where circumstances beyond our control dictate an increase in the cost. We will not pass on any increase less than 2%, which occurs
after the printing of this leaflet. We reserve the right to introduce a surcharge for increases larger than this if they occur more than 6 weeks before travel. You will
be given the option of cancelling without penalty 6 weeks before travel as stated earlier.
Cancellation Charges
Cancellation charges will be levied as follows:
More than 42 days before travel......deposit only
28 - 42 days before travel ...............................30%
14-27 days before travel ..................................45%
7-13 days before travel ....................................60%
6 days or less before travel ..........................100%
Transfer of Booking
If the customer is prevented from travelling for any reason, he may transfer the booking to another person, providing that a minimum of 2 weeks notice is given.
Holiday Insurance
Our insurance policy is arranged by Status Insurance Management Limited. P.O.Box 2256, Billericay, Essex, EM12 0DH. Details of policy available on request, or for
inspection at our offices.
Financial Protection
This holiday is operated by Roadways Travel Room 12, First Floor 14 Centre Way, Claverings Industrial Estate, Edmonton London N9 0AH. Following recent
government legislation, we are pleased to confirm that all passenger monies paid to Roadways Travel Holidays are deposited in a trust account which is operated by
HSBC Bank Plc. This trust account conforms to the requirements of the Package Travel, Package Holiday, and Package Tour Regulations 1992. This is the protection
required by law for all passengers’ money. Once you have paid your holiday fares, your money is deposited in the trust account where it is held until completion of
the holiday for which you have booked.
Complaints Procedure
Should you have any reason to feel that we have not met our obligations, please put your comments in writing, within one month of return, quoting tour reference
and departure date to:
ROADWAYS TRAVEL
Room 12, First Floor
14 Centre Way
Claverings Industrial Estate
Edmonton
London N9 0AH
TEL: +44 (0)20 8350 1937
FAX: +44 (0)20 8373 3352
Website: www.roadwaystravel.co.uk
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it